Payment & Refund

Payments for Frostwheel House services are collected according to the quote confirmed before work begins on frostwheel.autos.

• Frostwheel House wrote the payment notes for this site separately from other service tracks — confirm fit via desk@this site.
• Accepted methods are confirmed by email from desk@this site and may include card or local transfer depending on New Zealand norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact desk@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Wellington unless otherwise stated.

Written care notes follow every ceramics studio handoff here using honest lead times rather than same-day promises when the bench is full. Ask for the ceramics studio lead if the queue splits Desk near 185 Willis Street.

If you only need a quick ceramics studio check, say so during payment with clear tickets so handoffs stay consistent. Reference the ceramics studio page name if emailing a follow-up.